CSG has dispatched two different staff on two different scheduled occasions to provide services to Sunshine Health Plan member Rosa Flores Santiago.  On both occasions staff repeatedly knocked on the members door as well as waiting a period of 30 minutes to access member to no avail.  Facility visitor’s sign- in log validates CSG’s attempts on 02/14 & 15/2014. Unfortunately, CSG as a policy compensates staff for their time regarding scheduled planned services to members.  To this end, CSG cannot bill for services not delivered and thus cannot continue to attempt engagement of this member, as it continues to cost CSG without any ability to capture the loss of revenue expended.  If this situation is rectified in the future, please notify us and CSG will assess our ability to re-engage.